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FREQUENTLY ASKED QUESTIONS

To place your order, follow these steps :

  1. Browse through our wide catalog of products until you find something you like, choose the required quantity and click on the �Add to Cart� button (you are eligible to add multiple products on your cart).
  2. In Shopping cart, you can either choose to continue shopping or proceed to checkout.
  3. To shop with us, you can either log into your Nammasweets.com account or simply continue as a guest user.
  4. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our site.

We accept the following methods of payment

  1. Credit Cards All Visa, Master, Diners Clubs
  2. Debit Card Debit/ATM Card issued by Indian Bank with Visa/Master Card Logo
  3. Net banking

No, Midnight delivery is available.

How safe is it to shop online with a credit card?

It is absolutely safe to use your credit cards. We uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link.

No, we will not store any of the Credit/Debit/Net Banking details.

For unsuccessful transaction eg Payment failure / Incomplete transaction where your account has been debited but there is no order confirmation from Sweets. In such case the debited amount will be automatically recredited back into your account in 5 to 20 business days. Further clarification Email us.

No, the cash on delivery option is not available. We accept payment through Credit card/Debit card/Net Banking/Cash card.

All product prices on site are inclusive of sales tax (wherever applicable), and hence you need not add anything to the price of the product to account for sales tax and only thing is shipping cost.

We will try our best to deliver the gift within the time range specified by the customer during the check out. However, we cannot guarantee 100% due to the difficulties beyond our control.

Wedding Buyers

We works on all 365 days and the product such us Sweets, Savouries, Cakes, and Chocolates will be delivered on all days including Sundays, Holidays & Festivals unless there is a reason beyond our control such us curfew, strikes, safety, violence, natural disaster.

The product such us Sweets, Savouries, Chocolates and Cakes images are indicative in nature. The actual product may vary in size, shape, colour & design without compromising on the quality. For all other product we will deliver as shown in the website.

You can check the status of your order by Logging In to "Your Account" and clicking on My Order. Alternately you can email us at support@Nammasweets.com mentiontioning your order number to know the order status.

Yes, you can cancel the order immediately after the payment by calling our Customer Service or you can cancel the order 24hours before the shipment. You will get 100% for the cancelled order if the Credit card/Debit card/Net Banking payment is not captured.� For the captured payment you will be getting 90% refund of your amount.

We won't entertain cancellation of order after shipment.

The amount will be refunded within 5 to 10 business days from the date of receiving the refund email for the cancelled order / difference in amount for the partial order delivery.

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